Welcome to toroWiki!

toroWiki is a compilation of questions about MyCSUDH and toroMail at CSU Dominguez Hills that have come to support@cp.csudh.edu. Together with the answers shown here, toroWiki is a technology knowledge base.

toroWiki pages are organized into topics that you access in the sidebar:

• Using toroPay
• Logging into MyCSUDH
• Using MyCSUDH
• Accessing toroMail
• Inside toroMail

 My password, the one I got in the letter from the university, doesn't work. What should I do?

Contact support@cp.csudh.edu.

Can I access toroMail using a POP client?

Yes! You can read about accessing toroMail with a POP client at http://www.csudh.edu/infotech/pubs/POPtoroMail.htm.

Can I access toroMail with my BlackBerry?

Sorry. No.

Can I access toroMail with Safari?

You can access toroMail with Safari 1.2 or higher.

What does "Corporate Edition" mean?

The toroMail product name is Mirapoint Corporate Edition. We gave it our own CSUDH brand: toroMail.

 What does the message "Corporate Edition requires IE 6.0 or higher" mean?

This means that you are trying to access toroMail with Internet Explorer but that the IE version you're using is not supported because of its age. You can upgrade your IE version as a free download from http://www.microsoft.com, or try a different browser, such as Mozilla's Firefox.

 I can log into toroMail and read my mail, but I can't send, forward, or reply to mail. What's up?

You may be experiencing problems with popup blockers. When you compose or reply to mail successfully, a new [popup] window comes forward. You may be able to overcome the popup problem these ways:

• Depress the Control (Ctrl) key while clicking the New button, , or the Reply or Forward buttons, .
• If you have installed the Yahoo! toolbar or the Google toolbar, ensure that popups are enabled in them. By default, they are disabled.
• Check the popup blocker settings in your browser (e.g., Internet Explorer) and change them to medium. E.g., in Internet Explorer, select Tools > Internet Options... > Privacy > Pop-up Blocker settings.
• In that same window add the toroMail address, http://toromail.csudh.edu, to the list of allowed sites.
• Change browser security settings to medium (in IE, Tools > Internet Options... > Security).
• Add the toroMail site (http://toromail.csudh.edu) to the list of trusted sites (Tools > Internet Options... > Security > Trusted Sites).
• Turn off Norton Internet Security.

I can log into toroMail and I can see the menu bar at the top, and that is all--no list of folders, no inbox. What's up?

This symptom indicates that the subject line of one of the messages in your inbox has an illegal, probably invisible, character in it. You will probably be able to see the contents of your inbox using Mirapoint Standard Edition rather than Mirapoint Corporate Edition to access your mail. Corporate and Standard Editions both access the same mailbox. Navigate to http://mirapoint.csudh.edu/wm/to access the Standard Edition. There's no problem with continuing to use Standard Edition to access your mail, but you want to may check back with Corporate Edition from time to time to take advantage of its richer features.

toroMail says I'm over my 50 Mg limit, but I deleted lots of messages to make space. What's up?

Don't forget to empty the trash when you're over your storage limit. Otherwise, all those deleted messages are still in your mailbox. You'll find the Empty Trash option on the Delete drop-down menu:

 I get the following error message when I try to log into MyCSUDH. What should I do?

This means that you need to add https://my.csudh.edu to your list of trusted Web sites in your Internet Explorer (IE) browser settings. Here's how:

1. On the IE toolbar, click Tools;
2. Click Internet Options;
3. Click the Security tab;
4. Click Trusted Sites;
5. Click Sites;
6. Add https://my.csudh.edu to the list of trusted sites.

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